Online shopping is convenient, but not every website is honest. Some fake shops take your money and never send anything. Others sell counterfeit goods. Here is how to shop safely every time.
Step 1: Stick to Shops You Know
The safest option is to buy from well-known, trusted shops like:
- Amazon
- eBay
- Marks & Spencer
- John Lewis
- Boots
- Argos
If you are buying from a smaller shop you have not heard of, that is fine — but do your checks first (see below).
Step 2: Look for “https://” in the Address Bar
Before entering your payment details, look at the top of your browser. You should see a padlock icon and the address should start with https:// — not just http://.
If you do not see the padlock, do not enter your card details. The connection is not secure.
Step 3: Search for Reviews
Before buying from a new shop, search for it on Google. Type the shop name followed by “reviews” or “scam.”
For example: "ShopXYZ reviews" or "ShopXYZ scam"
Check:
- Trustpilot.com — a popular review website
- Look at both good and bad reviews
- Be suspicious if a shop only has five-star reviews with no details — they may be fake
Step 4: Check the Contact Information
A legitimate shop will always have:
- A real address (not just a PO box)
- A phone number or email address
- A clear returns policy
If you cannot find any contact information, that is a serious warning sign.
Step 5: Be Suspicious of Prices That Seem Too Good
If a website is selling a brand-new iPhone for £50 or designer handbags for £20, it is almost certainly a scam or counterfeit goods.
Ask yourself: “Why would they sell this so cheaply?” Usually, the answer is: they would not.
Step 6: Use a Credit Card, Not a Debit Card
When shopping online, it is safer to use a credit card than a debit card, because:
- Credit cards offer Section 75 protection in the UK — meaning your bank can refund you if something goes wrong
- If you are charged incorrectly, it is easier to dispute with a credit card
Never pay by bank transfer for online purchases — this is almost impossible to reverse.
Step 7: Check Your Bank Statement
After shopping online, check your bank statement within a few days to make sure:
- The correct amount was charged
- No additional charges appeared
- No other suspicious transactions show up
If Something Goes Wrong
If you have been scammed or suspect fraud:
- Contact your bank immediately — they may be able to reverse the charge
- Report it to Action Fraud (UK): actionfraud.police.uk or call 0300 123 2040
- Change your password for the shopping account and your email
Remember: A few minutes of checking can save you from losing money. When in doubt, buy from a shop you already know and trust.